Refund policy

What is covered

• Fewer than 12 testers opted in during the 14 days because of PlayTesterHub: you choose between a free re-run of the test and a refund.
• Google asks for additional testing after your production access request: one free re-run (only one per order).

We do not guarantee Google's approval: a rejection by Google does not, on its own, entitle you to a refund.

Exclusions (customer-side causes)

No free re-run or refund is due when the test could not run normally for one of the following reasons:

• closed testing track not published;
• France not targeted by the testing track;
• track paused or deleted during the test;
• paid app;
• missing test credentials when the app requires signing in;
• missing opt-in link.

How to ask

Email [email protected] with your order number and the email address used for the order, plus a short description of the issue.

Processing time

We reply within 48 business hours. Once your request is accepted, the refund is issued through Stripe, to the original payment method, within 14 days.